At Dragon Web Host, we aim to provide a seamless hosting experience. However, you may encounter some common issues along the way. This article outlines several troubleshooting steps for the most prevalent hosting problems.

Table of Contents

• 1. Website is Down
• 2. Slow Website Performance
• 3. Email Delivery Problems
• 4. FTP Connection Issues
• 5. Database Connection Errors
• 6. WordPress Issues
• 7. Contact Support

1. Website is Down

Possible Causes:

• Domain expired
• Server maintenance
• DDoS attack
• Application errors

Troubleshooting Steps:

1. Check if your domain registration is active.
2. Visit our Server Status Page to see if maintenance is underway.
3. Review your website’s error logs for issues.
4. Try accessing your site from a different network or device.
5. If all else fails, contact support.

2. Slow Website Performance

Possible Causes:

• High traffic
• Large image files
• Unoptimized code

Troubleshooting Steps:

1. Use online tools (like Google PageSpeed Insights) to analyze your site speed.
2. Optimize images by compressing them.
3. Minify CSS and JavaScript files.
4. Upgrade your hosting plan if traffic is consistently high.

3. Email Delivery Problems

Possible Causes:

• Spam filters
• Full mailbox
• Incorrect DNS settings

Troubleshooting Steps:

1. Check your spam/junk folder for missing emails.
2. Ensure your mailbox is not full.
3. Verify DNS settings by using an online DNS checker.
4. Test sending an email to a different email address.

4. FTP Connection Issues

Possible Causes:

• Incorrect FTP credentials
• Firewall settings
• Server configuration issues

Troubleshooting Steps:

1. Ensure your FTP username and password are correct.
2. Try using passive mode in your FTP client.
3. Check firewall settings on your local network.
4. Confirm that your server supports FTP connections.

5. Database Connection Errors

Possible Causes:

• Incorrect database credentials
• Server overload
• Corrupted database

Troubleshooting Steps:

1. Double-check your database username, password, and hostname.
2. Restart your hosting server via the control panel.
3. If using WordPress, repair your database through phpMyAdmin.

6. WordPress Issues

Possible Causes:

• Theme/plugin conflicts
• Memory limitations
• Incorrect file permissions

Troubleshooting Steps:

1. Deactivate all plugins and switch to a default theme.
2. Increase the PHP memory limit in your wp-config.php file.
3. Review file permissions for folders (should be 755) and files (should be 644).

7. Contact Support

If you are unable to resolve your issues after following the above steps, please contact our support team.

Thank you for choosing Dragon Web Host. We are here to ensure your hosting experience is as smooth as possible.