Overview

This article will guide you through the process of configuring popular email clients such as Microsoft Outlook and Mozilla Thunderbird to work with your email hosted on Dragon Web Host using the DirectAdmin control panel.

Prerequisites

1. Email Account Setup: Ensure you have created your email account in DirectAdmin.
2. Email Client Installed: You should have the email client (e.g., Outlook, Thunderbird) installed on your device.
3. Email Account Credentials: You will need your email address and password.

Step 1: Gather Your Email Configuration Details

Before configuring your email client, ensure you have the following information ready:

• Incoming Mail Server (IMAP/POP3):

  • IMAP: mail.yourdomain.com
  • POP3: mail.yourdomain.com

• Outgoing Mail Server (SMTP):

  • SMTP: mail.yourdomain.com

• Ports:

  • IMAP: 993 (SSL) or 143 (non-SSL)
  • POP3: 995 (SSL) or 110 (non-SSL)
  • SMTP: 465 (SSL) or 587 (TLS)
• Authentication: Your full email address and password.

Step 2: Configure Outlook

1. Open Outlook: Launch Microsoft Outlook on your device.

2. Add New Account:

   • Go to File > Account Settings > Account Settings.
   • Click on New under the Email tab.

3. Select Account Type:

   • Choose IMAP or POP (IMAP is recommended for accessing emails from multiple devices) and click Next.

4. Account Information:

   • Your Name: Enter your name as you want it displayed.
   • Email Address: Enter your full email address (e.g., user@yourdomain.com).
   • Incoming Mail Server: mail.yourdomain.com.
   • Outgoing Mail Server (SMTP): mail.yourdomain.com.
   • User Name: Your full email address.
   • Password: Your email account password.

5. More Settings:

   • Click on More Settings.
   • Under the Outgoing Server tab, check the box for "My outgoing server (SMTP) requires authentication".
   • Under the Advanced tab, set the port numbers:
     • Incoming (IMAP): 993 or 143 (choose 993 for SSL)
     • Outgoing (SMTP): 465 or 587 (choose 465 for SSL)
   • Ensure 'This server requires an encrypted connection (SSL)' is checked for both IMAP and SMTP.
6. Finish Setup: Click OK, then Next, and Finish. Outlook will test your account settings; if successful, your account will be configured.

Step 3: Configure Thunderbird

1. Open Thunderbird: Launch Mozilla Thunderbird on your device.

2. Add New Account:

   • Click on Email under the Create a new account section.

3. Account Setup:

   • Your Name: Enter your name.
   • Email Address: Enter your full email address (e.g., user@yourdomain.com).
   • Click Continue.

4. Manual Configuration:

   • If it doesn't automatically find the settings, click on Manual Configuration.

   • Fill out the following:

     • Incoming:
     • Server: mail.yourdomain.com
     • Port: 993 (SSL) or 143 (non-SSL)
     • SSL: SSL/TLS
     • Authentication: Normal password

     • User Name: Your full email address

     • Outgoing:
     • Server: mail.yourdomain.com
     • Port: 465 (SSL) or 587 (TLS)
     • SSL: SSL/TLS or STARTTLS
     • Authentication: Normal password
     • User Name: Your full email address

5. Re-Test: Click Re-test once the fields are filled.

6. Finish Setup: Click Done.

Troubleshooting

• Cannot Send/Receive Emails: Double-check your server names, ports, and authentication settings.
• Network Issues: Ensure your internet connection is stable.
• Firewall/Antivirus: Sometimes, firewall or antivirus software may block outbound or inbound connections. Check accordingly.

Conclusion

You have successfully configured your email client to work with your Dragon Web Host email account.

If you continue to experience issues, please reach out to our support team for further assistance.