This article explains DragonWebHost’s billing cycles, invoice management, and service suspension procedures.

Key Billing Cycle Components

1. Invoice Generation

   • Invoices are created 5 days before your service renewal date.

2. Auto Debit Policies

   • Auto debit is available to simplify payments, and payments are attempted 1 day before the due date.
   • Only 1 auto debit attempt is made per billing cycle.

3. Service Renewal Attempts

   • If payment isn’t received by the due date, we will make 24 renewal attempts to collect the payment.
   • The first attempt occurs 1 hour after the due date, with a 6-hour window to trigger it.
   • The second attempt will be 24 hours later, with a 12-hour window after the first attempt.
4. Service Suspension and Cancellation Policies
   • Services will be suspended 7 days after the due date if payment is not made.
   • Suspended services may be terminated at any time within 60 days after suspension.

Additional Information

• Customers can enable auto debit to ensure payments are automatically deducted, preventing interruptions in service.