Duplicate payments happen when multiple payments are made for the same service due to issues like:

• Double-clicking the payment button
• Network errors
• User mistakes

What Happens to Duplicate Payments?

1. Identification: Our system detects duplicates within a specific time frame.
2. Handling: Duplicates are added to your credit balance, not refunded immediately.
3. Credit Balance: Use your credit balance for future invoices or services.

Managing Your Credit Balance

• Check Balance: Log into your account to view your balance.
• Use Balance: It will be automatically applied to your next invoice.
• Refund Requests: Contact support for refund inquiries.

Preventing Duplicate Payments

• Review Invoice: Understand your charges before paying.
• Payment Confirmation: Check for payment confirmations before reattempting.
• Reliable Payment Methods: Use trusted methods to avoid errors.
• Verify Subscriptions: Verify any subscriptions you have set-up to avoid paying for cancelled services or making a manual payment if not necessary.